Logistics firm cuts quotation time from 36 hours to 4 minutes
Results
4 min
average quotation response time
down from 36 hours
2.3×
increase in won deals
same number of inquiries, more closed
67%
reduction in ops team admin hours
₹0
expensive ERP software purchased
The challenge
A transport and logistics firm operating 35 trucks across Gujarat was losing business to smaller competitors — not because of price, but because of speed. Their quotation process involved phone calls, WhatsApp back-and-forth, manual rate calculation in a spreadsheet, and a PDF emailed 24–48 hours later.
By the time they responded, prospects had already committed to whoever replied first. The owner knew the problem but assumed digitising logistics required expensive ERP software.
What we did
- 01
Mapped the full quotation workflow: what information was collected, how rates were calculated, and where delays occurred.
- 02
Built a structured WhatsApp intake bot that collects origin, destination, cargo type, weight, and timeline in a single conversation.
- 03
Connected intake data to an automated rate calculation engine that generates a formatted quotation in under 60 seconds.
- 04
Built a simple web dashboard for the ops team to manage active loads, assign drivers, and mark milestones — triggering automatic WhatsApp updates to customers.
- 05
Automated invoice generation triggered by delivery confirmation, sent directly to the customer's WhatsApp with a PDF attachment.
"We were losing jobs to companies half our size because we were too slow to quote. Now we're usually the first reply they get."
Services used in this engagement
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